Refund policy

When Refund will be issued:

• Refunds are only available for damaged items and must be requested within 7 days of receiving your item/s.
• Returned items must be in the same condition that you received it in, therefore, unworn or unused. 

How to request a refund:

• To request a refund, please email us at solsolaceau@gmail.com with the following details:
  • Order number
  • Description of damage.
  • Pictures for proof of damage.
  • Receipt or proof of purchase.
• Sol Solace will assess if the item/s in question meet the criteria of a damaged item.
• Once approved, you will be notified. Customers are responsible for return shipping payments. The item/s must be returned in the same condition that they were received. Therefore, unworn or unused. 
• Once you have shipped the item/s for return, please notify Sol Solace of the tracking number and you will be refunded. Please allow 5-7 business days for this process.

When Refunds will not be issued:

• Change of mind
• Custom orders
• Sale items 
• Defects disclosed to customer prior to purchase
• Item has been used prior to refund
• Incorrect address given and order has already been shipped.